State of California law requires departments to explain or translate information and services to the public into any language spoken by 5 percent or more of those served. This does not preclude departments from providing services if the 5 percent threshold is not met. Departments will determine whether to provide access by use of certified bilingual staff, or interpreters. Additionally, departments may provide copies of documents, forms, or other written materials, translated into other languages. If a department does not have its materials translated, it may provide an interpreter to explain the information and assist the public in completing any required documentation.
If you feel we have been unable to accommodate you because of language barriers or non-compliance with the Dymally-Alatorre Bilingual Services Act, the California Energy Commission may be able to provide additional assistance in servicing your request. Please complete the Language Barrier Reporting form and submit it to the address provided.